Customer service support

Im honestly very disappointed in the customer service reponse timing. Like what do we really have to do to get a full attentive customer support to address an issue without having to wait more than 2 business days. I've emailed and chat online and yet to receive any sort of reply back. Loving your products so far but customer service will definitely make me return it

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Hello,

We sincerely apologize for the inconvenience you've experienced with our customer service response time. To assist you more effectively, could you please provide us with the case number from your interaction with our support team? This will help us investigate the issue further and ensure you receive the assistance you need.

We truly value your feedback and are committed to improving our service.

Absolutly same here .  Abominable after sale client service support...

Yes I’ve had the same issues. The after sales support is absolutely horrible.

I’ve been waiting over 3 weeks. I’ve been sent a faulty machine. Sent over videos of proof that they approved, all my info for shipping a new machine and crickets. It’s absolutely ridiculous considering the price of these machines.