Useless after less than 3 months

Our Mova is virtually useless after less than 3 months of use. We have been diligent at cleaning its brushes and sensors.

When vacuuming, all it does is drive around the house barely suctioning and misses large areas altogether. When it shifts to mopping, the pads barely touch the ground and are completely dry.

So frustrated to see it not performing after such a short period of time. Worried about dealing with warranty after reading bad reviews.

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Hello, we sincerely apologize for the inconvenience this has caused you.
Please first check whether the mop pad is installed properly, and set the cleaning strength of mopping mode to Powerful. If no water flows to the mop pad, go to Cleaning Settings on the device homepage and adjust the mop dampness level to Wet.
Meanwhile, switch the suction power to Powerful, then start a new cleaning cycle for testing.
If the problems persist after all the above adjustments, there may be a hardware fault with your unit. Please prepare your purchase receipt and device SN serial number, then contact our after-sales team for assistance. We appreciate your understanding.
Customer Care: +1 (888)308-6159
Service Hours (EDT): Mon. to Fri. 9:00-18:00, Closed on Saturdays, Sundays and Holidays
Email: support@mova-tech.com