Pet photos not showing

I approved for pet content but no files have loaded. Pet activity is being monitored and shows on the map but no gifs/photos. How do i fix this?

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Hello, please troubleshoot the failure to load photos and GIFs step by step as follows:
Check network: Ensure stable Wi-Fi connection between the camera and your phone, you can also switch to cellular data for testing.
Clear cache: Clear the app cache and log back into your account.
Free up storage: Delete old recordings in the camera to release local storage space.
Update app: Upgrade the app to the latest version in your app store.
Reboot devices: Power cycle the camera and restart the app to fix temporary software glitches.
If the problem still exists after all operations, please provide your device serial number and share the device with account BD929781, our technical staff will verify your device status.