Obstacle avoidance not working well

The camera doesn’t turn on sometimes, probably affecting obstacle avoidance. When i manually turn on camera, it does not open up half the tines.

Is it a known issue and can it be fixed?

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Hello,
You may run through these quick checks first:
The robot can detect obstacles and slow down to cushion impacts. Still, it might fail to spot dark reflective items, thin table legs or low obstacles and won’t brake in advance, which is expected. You can add virtual walls or restricted zones inside App-Map Edit to help it avoid trouble spots.

Please make sure “AI Intelligent Recognition” is turned on in the App. Wipe the AI lens regularly with a soft dry cloth to remove dust and fingerprints.
For flexible obstacles like curtains or slightly ajar doors, the robot will slow down and make gentle contact — this is normal behavior.

Poor lighting weakens AI visual recognition, so better use this function under sufficient light. A cluttered space can also slow down the AI processing, tidying up the area will help.
The robot supports OTA updates. We keep refining obstacle avoidance performance, so remember to check and update firmware regularly.

If the issue remains after these steps, please share your device to account QR033438, provide the device SN and upload logs. Our technical team will check whether the camera is causing the problem.

Best regards

I have added your contact. The issue i noticed is that the camera is not opening up even when i manually try to access it.

It works only after i turn off the robo and turn it back on

Serial number is R24915634US00002TW

Hello~
Could you kindly confirm whether the code you sent is the SN code on the robot body? We need the correct SN of your device to continue troubleshooting the issue. Thank you so much for your cooperation 😊
Besides, please share your device to this account: QR033438

Thank you for your patience! We have pushed the DEBUG firmware version to your device. Please continue using the robot normally.
If the camera abnormality occurs again, kindly record the exact time of the failure. Our technical team will check the operation logs based on this timestamp and get back to you promptly.
Meanwhile, please double-check that the SN code you provided is correct.

Sharing the Serial number picture for reference

Please check the cleaning task today at 5:54 PM EST (30th July).

The robo did not detect obstacles that it usually detects when the camera works, like weighing scale, cables, etc