Software update regression issue?

Hi!

I’ve been using the v50 ultra complete since January and have been very pleased. Just recently, I noticed that it would no longer be able to reach a room which it was accessing without having any issues until then.


How can I troubleshoot this?


Best regards.

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Hi there, sorry for the inconvenience caused. I fully understand how frustrating it is to encounter this issue, which greatly impacts your user experience.
Please try the following troubleshooting steps: make sure the sensors are clean and free of dirt; check that you have not accidentally set up a virtual wall. If the issue is software‑related, try clearing the cache or remapping your home to see if this resolves the problem.
Should the problem persist, please provide us with the time the fault occurred, relevant photos or videos (e.g. error screenshots, footage showing the robot stopping at the doorway and failing to enter the room). Kindly upload your device logs, share your robot’s SN number, and share the device with ID: HA069213. Our technical team will conduct a detailed backend analysis.
We hope your issue can be resolved as soon as possible and look forward to your reply.