Cleaning mop after each task.

I wondered why it cleans its map even when it's only vacuuming in custom cleaning with the mop disabled. It seems like a waste of resources. The logic here doesn't make any sense. It should only clean the map after mopping, but in my case, the task is only vacuuming.

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Hello,

Under normal circumstances, the robot should not automatically clean the mop when operating in vacuum-only mode. To help us further investigate this issue, we kindly suggest that you send the device's serial number (SN), proof of purchase, and relevant screenshots of your settings or a video of the issue to our after-sales service team. Our after-sales and technical teams will analyze the situation as soon as possible and provide you with an appropriate solution.

Thank you for your understanding and cooperation. We wish you a joyful holiday season.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
mova.usmkt@mova-tech.com

Its weird that this issue occurs. Is there update coming up?