Keeps failing to dock

Was working for the first week only failing on the first or second attempt to dock but now it never successfully docks. It back up and almost goes in then fails and rotates itself completely out of the dock. It tries about 3 times then gives up. I have tried cleaning the bot and dock, moving the dock, changing the docks angle, powered everything off then on, and a factory reset but it stll not docking correctly. I have noticed that if i give it a small push on the right side of the robot as its almost all the way in the dock, it will lock in. I think it is not backing up straight and is getting stuck on on the guide pins in the back of the dock. Is there a way to adjust the angle its trying to dock? Or is this a different issue?

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Hello, unfortunately, it is currently not possible to directly adjust the docking angle of the robot. To better assist you, we recommend that you send the device's SN number, purchase invoice, and the video from your post to our customer service team. This will allow us to further analyze and provide you with a more effective solution.

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