No Suction

Just set up my P10 Pro Ultra, and it’s great with moving around obstacles and using its mop, but even on turbo mode, it’s not sucking any crumbs up.

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Hello,

We apologize for any inconvenience you've experienced. Please check if there is air blowing out of the air outlet during cleaning. If there is, this indicates that the fan is functioning properly. We recommend cleaning the dust box and turning on the suction to perform more thorough cleaning sessions.

If the issue persists, please send the device's serial number (SN) and your purchase receipt to our customer service for further assistance and solutions.

Thank you for your understanding and patience.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
mova.usmkt@mova-tech.com