From week to week always offline

Every week I have to do manually launch because in the app it shows me offline, I just tired do it every time. I have a stable internet connection 2,4 Hz. And if you want to watch your home when you at work after when the robot leaves the station I have a lost connection. Could someone help me please.

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Hello, thank you for checking. We suggest you check the following possible causes:

1. The app cannot connect to the robot when it is powered off.

2. The robot's online/offline status is related to the network signal strength at its location. If the network signal is weak or unstable, the robot may go offline.

3. There is no network connection on your home Wi-Fi.

You can try the following solutions:

1. Check if the robot is powered off. If it is, please press and hold the power button to turn it on and re-configure the network.

2. If the robot is offline during normal operation, it will not affect its ability to continue cleaning tasks. It will automatically return to online status once the network signal is better.

3. You can add or reset the network for the robot, selecting a router closest to the robot for network configuration.

4. Check if your home Wi-Fi is working properly. If the Wi-Fi is faulty, repair your home network and re-configure the network.

5. Please check if 5G priority is selected in the robot's network configuration settings and disable it.

If the problem persists, please contact our after-sales team at support@mova-tech.com.