Carper clean not working

My new p50 is not cleaning the carpet. It gets on to it, moves an inch forward rotates then does it once or twice then gets off the carpet. Carpet is not very thick. Probably less than an inch and a half. I also have a Dreame L40 and that seems to have no issue cleaning the carpet. What options do i have ?

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Hello. This model features ultrasonic carpet recognition. When carrying out mopping tasks, it can automatically detect carpet areas and lift the mop pad to keep carpets from getting wet. You may adjust relevant settings in the app as needed, such as disabling carpet recognition or enabling carpet avoidance mode.
Kindly check your no-go zone settings as well. If the carpet area is marked as a restricted zone, the robot will steer clear of it during cleaning. Hope the information is helpful to you.

Thanks but the response looks very standard. I dont want to avoidbthe carpet but want to this guy to clean. It's getting on this particular carpet but is not able move or occasionally goes across one end to another once. I have other carpet areas which are much thinner and it seems to work fine. It's one this one carpet and like I said not too thick, less than an inch and a half but this guy's just seem to get confused.. once again my other Dreame L40 has not issue cleaning that

Hello, if the above methods still cannot solve your problem, please try updating the device to the latest version and recreating the map.If the robot still cannot work properly on the carpet after the update and re-mapping, please provide a photo of the carpet, its material description, and the device's SN code, and we will troubleshoot further for you.

Thx