Major issues today. Unit is unusable

Anyone else having issues with their Lidax 1000 ultra since the latest software?  My map and unit which has been working flawlessly until now went completely off the path and got stuck. When I tried to correct it kept running into my cars. I factory reset the unit and tried rebuilding the perimeter map and it never senses the starting position return even though I’m immediately on top of the starting position upon completion. Each mapping session yields different results and because it isn’t able to close the boundary I can’t use the unit to practically cut the size lawn. I started a ticket with support but I’m very disappointed having only owned the unit a handful of months so far.

Hello, we apologize for the malfunction occurring on your device after updating to the latest firmware. Please troubleshoot step by step as follows:
1. Clean the sensors of the machine to make sure they are not blocked.
2. Clear the cache of the App completely. Unplug the charging dock power supply, leave it powered off for 5 minutes and then plug it back in.
3. Try remapping the lawn again.

If the problem persists after all the above operations, please upload the device logs via the App and provide your machine serial number as well as the current firmware version. We will analyze the log data. If a hardware fault is confirmed, you need to contact after-sales service for a solution.

Hi there~ You mentioned you had submitted a support ticket. Has your issue been resolved? We have read your detailed reply. If you still require assistance, please upload the device logs, provide your machine serial number, specify the exact time the fault occurred, and keep your robot online. We look forward to your reply.