Abnormal water level error on first use

I just received my p10 pro ultra and after charging it and setting up maps, it did it’s first vaccum with no issues. Then I sent it to mop and that’s when the first problem happened. When returning to the base to empty dirty water, I got an error message stating that there was abnormal water level error. I tried troubleshooting following instructions, but the only way to get rid of the water was to use paper towels. Really frustrating…

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Hello,
The abnormal water level error on the washing tray is largely related to the sealing performance of the dirty water tank. Please follow the steps below to ensure proper sealing during sewage pumping:

1. Take out the washing tray, check and clear any blockages at the sewage outlet, and wipe the overflow sensor on the washing tray.
2. Open the lid of the dirty water tank. Check if the sealing ring on the lid is loose or deformed. Manually reset and wipe it clean with a cloth.
3. After emptying the sewage, make sure the buckles of the dirty water tank are securely fastened.
4. Place the dirty water tank into the base and press it down gently to ensure it is fully installed.
5. Wipe residual water inside the base with a dry cloth, reinstall the washing tray and run another test.

We are truly sorry for the inconvenience caused.
If the issue persists, please contact our customer care team directly for further assistance:
Customer Care: +1 (888)308-6159
(Mon. to Fri. 9:00–18:00 EDT
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Email: support@mova-tech.com

Hello,
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