Hello, regarding the issue you mentioned about “uneven mopping and certain areas not being cleaned,” please try the following troubleshooting steps:
- Space width limitation: The robot cannot enter very narrow areas. It is recommended that the cleaning area be at least 2 cm wider on each side than the robot itself to allow smooth entry.
- Carpet at the doorway: If there is a carpet at the doorway while in mopping mode, the robot may avoid entering the room due to its obstacle avoidance strategy. Please remove the carpet and try cleaning again.
- Map overlap issue: If there is overlapping in the map, it may cause positioning errors and result in missed areas. In this case, please try rebuilding or restoring the map.
- Floor clutter interference: If there are long-haired carpets, wires, or other obstacles at the entrance of a room, the robot may avoid them. Please clear the floor before cleaning.
- Threshold height limitation: The robot can climb over obstacles up to approximately 2.2 cm in height. If the threshold exceeds this height, it may not be able to pass through the area smoothly.
- Cleaning around obstacles: When encountering obstacles, the robot will clean around them. There may be a small area near the obstacle that is missed, which is normal.
- Sensor cleaning: Please regularly wipe the robot’s line laser and LDS sensors. If the sensors are dirty, the robot may mistakenly identify the front as an obstacle, leading to missed cleaning.
If you have checked all the above and the issue still persists, we recommend sending the following information to our after-sales team for further assistance:
- The SN number of the device
- A copy of the purchase invoice
- A screenshot of the map or a video showing the issue (if available)
Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
na.official.site@mova-tech.com
90
CA
