P50 Pro Ultra Neither Start or Charging

Hi,


I bought this P50 Pro Ultra from Amazon.ca last Nov and worked fine until recently.
First of all, we found it was offline and then we checked the machine that the robot light is totally off. We tried to reconnect it after cleaning the charging contacts, we still don't see the lights on. We also tried to turn on the robot by keeping pressing power button for more than 3 seconds, however there is still no lights coming back.
This time, we left robot idle for a little bit longer time, like a week. Is it possible reason?
How to get it recharged and back online?
Regards,
Tiger

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Hello,

For issues with the device failing to power on or charge, please refer to the following information:

Ensure both ends of the charging dock and base station power cables are connected to a power source. If the robot fails to charge, adjust its docking position.

You may try disconnecting the base station from power first, then cleaning the charging contacts.

If the robot's buttons are unresponsive, open the top cover and press the system reset button (Reset button). The robot will automatically restart.

Note: Resetting the system will clear the robot's existing scheduled cleaning settings, cleaning mode configurations, and reset Wi-Fi connection settings.

If the issue persists, we kindly recommend sending the device's serial number and invoice to our after-sales team for further troubleshooting.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
na.official.site@mova-tech.com

Thanks for the response.

I tried options recommended even system reset, however, there is still unresponsive.

I'll provide serial number for further investigation. Guess baterry completely dead.