Terrible

I got this device to assist me through chemo, and it's been nothing but trouble.

It worked fine the first while, then would fail to attach mop pads.

Sent it in for repair, heard nothing for weeks until I asked for updates. I was also provided with incorrect information twice, in that they said they never even received my device!!! I repeatedly asked for updates after this until I was offered a refurbished unit with no explanation why. I declined, as my unit was less than a year old.

I was then offered a new machine and accepted. I then didn't receive updates, I asked for a tracking number and was told they had little stock and they thanked me for my patience. I received a unit the same day, and received an update the NEXT day saying it has been shipped. So again with incorrect information.

I also received an email saying not one but TWO units were sent. I never even received the second unit!!! So apparently they were delayed due to low stock, but then sent TWO units!? Incorrect information AGAIN.

And now??? My new unit DOES NOT MOP. The very thing I needed assistance during treatment has now caused me triple the work.

I am so thoroughly disappointed in this company and product.

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Hello, we are truly sorry for the unpleasant experience you have had, and we fully understand your expectations regarding device stability and service support. We are very concerned after reviewing your feedback and sincerely apologize for the inconvenience this has caused you.

To enable us to conduct a more thorough and accurate review of the entire after-sales process and provide you with a clear response as soon as possible, may we kindly ask you to provide the relevant case number or service ticket number? We will immediately coordinate with the appropriate teams to review the case in detail and ensure it is handled with the seriousness and follow-up it deserves.

Your experience and feedback are extremely important to us. We genuinely hope to have the opportunity to resolve this matter properly and provide you with better support and an improved experience.

Tough to hear.  good luck with the chemo. I hope you get better soon.