Dear MOVA Community,
We have received reports from some members regarding unexpected deductions from their MOVA membership points balance. We sincerely apologize for the confusion and frustration this has caused.
First, we owe you an explanation – and an apology.
The recent points adjustment was related to our BNPL (Buy Now, Pay Later) "Get & Create" Program for the V50 UC during March–May. However, we acknowledge that our system did not include clear configuration notes explaining that BNPL orders would be treated differently from standard paid orders when it comes to points accrual. This was an oversight on our part, and we are actively working to improve system transparency going forward.
Why were points deducted?
Here is the full context:
During February, March, and April, we ran promotional sales events on our official website, including Spring Sales, and Easter promotions – all of which featured double points for eligible purchases.
Some members who participated in the BNPL "Get & Create" Program for the V50 UC received double points at the time of order creation (during the promotional period). However, because these orders were fulfilled under the BNPL program – meaning the product was provided for free in exchange for content creation, not as a paid transaction – no points should have been accrued in the first place.
The points we have now deducted correspond exactly to the points that were originally and incorrectly granted for those BNPL program orders.
A quick reminder of the BNPL program terms:
Under the “Get & Create” Program, participants receive the product for free in exchange for creating and sharing content (posts, reviews, photos, videos, etc.). Because no actual payment is made for the product, these transactions are not eligible for points accrual – even if they fall within a promotional double points period.
Important exception: If you participated in the BNPL program but later mutually agreed with MOVA to convert your order to a paid purchase (for example, due to content that did not meet program requirements), your points may have been affected incorrectly. If that applies to you, please contact us.
What should you do if you have questions or believe your points were deducted in error?
If you have any concerns about your points balance, or if you participated in the BNPL program and later agreed to a paid conversion due to content that did not meet requirements, please reach out to MOVA customer support. We will manually review your case and correct any points that were improperly adjusted.
How to contact support:
Please email us at [support@mova-tech.com] with the subject line "BNPL Points Adjustment – [Your Forum UID]" and include:
Your MOVA membership email address
Order number (if available)
A brief description of your situation
Our team will respond within 3–5 business days.
Looking forward
We truly appreciate your understanding and cooperation as we work through this. Your feedback helps us build a better, more transparent membership program for everyone in the MOVA community.
Thank you for being part of the MOVA family.❤
Sincerely,
The MOVA Team
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