App is saying robot is restarting

It has been 3 days, I have tried restarting the robot, uninstalling and reinstalling app, I tried to reset the wifi connection but the app is stuck and won't let me go to the wifi setting.

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Good morning. We’re truly sorry for the frustrating trouble this issue has caused you.
We notice you’ve already tried multiple troubleshooting measures: restarting the robot, reinstalling the App and resetting the Wi-Fi connection. Could you please try a full factory reset of the robot as an additional step?
If this still fails to fix the problem, kindly submit the detailed fault description, all operations you have performed, your device SN code and proof of purchase to our after-sales team. Email: support@mova-tech.com

I tried one more thing before I tried the factory reset and it seems to have worked, I rebooted the wifi modem and Mova connected right away. The app seems to be working now.