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Hi MOVA Support,
I’m having an issue with my P10 Pro Ultra Gen 2 that started suddenly today. The robot had been working completely normally since I purchased it in August, but today it began repeatedly saying something like “Automatic docking engaged” and then failing to dock.
I have already tried the following:
Removed and thoroughly cleaned the washboard/washing trayCleaned the robot and docking area
Unplugged and restarted the docking station
Shut down and restarted the robot
Created a completely new map
After creating the new map, the robot was able to dock successfully, so I thought the issue was resolved. However, once I started a normal cleaning cycle, when the robot finished and attempted to return to the dock, it failed again and went back to the same “Automatic docking engaged” error.
This is happening even though the robot was previously docking normally and nothing about my setup has changed.
I’ve only had the vacuum since August, so I’m concerned that there may be a hardware, sensor, wheel, or docking-station issue rather than a mapping issue.
Could you please advise on the next steps? If necessary, I would like the unit inspected or repaired/replaced under warranty.
I can provide a video of the failed docking attempt, the serial number, purchase information, and any error logs you need.
Thank you,
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