Anyone else having issue with mop fixation detection???

Received my robot Only 2 weeks ago and already facing bug... everything was fine exept that since this morning the robot keep saying to put the mop on, even if it is already well in place (and all sensors are clean... ) tried many tricks but nothing is working.... still waiting for specific support but i'm quite disapointed.  Anyone else faced that issue??

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Hello,

We sincerely apologize that you have encountered an issue with the mop recognition, and we are sorry for the inconvenience this has caused.

We understand that you have already contacted our customer service team, and we appreciate your patience. Please rest assured that we are working to resolve this issue as quickly as possible to ensure your device returns to normal operation.

We deeply understand your disappointment and thank you for your trust and support for our product.

Still haven't heard a word for support team since more than a week! It's unnacceptable, i'm about to return the product and require a total refund!

Still no updates 🤣🤣🤣🤣

I’ve had a brutal time with their customer support. They mostly only want to communicate over email. That takes forever. You end up with different people replying confusing everything. Too many cooks in the kitchen but not close to enough support. Most of their support people don’t have the slightest clue either. They are at home to. All I can hear when I do get to talk to one is kids dogs and babies crying. It’s frustrating.

"You end up with different people replying confusing everything" I can't describe better than that... exactly what it is